Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed on weekends or public holidays.
Estimated Delivery Time
We proudly ship across the United States.
- Standard Shipping: 5–10 Business Days
- Remote Areas: 7–14 Business Days
Shipping Fees
Shipping costs are calculated during checkout. Eligible orders may qualify for free shipping during promotional events.
Order Tracking
After your order ships, you'll receive an email with your tracking number. Tracking information may take up to 48 hours to update.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. Address changes cannot always be guaranteed after an order has been processed.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery. Include your order number and photos (if applicable), and we'll work to resolve the issue promptly.
Multiple Shipments
Items from the same order may be shipped separately depending on warehouse availability. If this occurs, you'll receive separate tracking numbers.
Delivery Delays
Delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Contact Us
ZAINAURA LLC
Email: support@zainaura.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)